The Broadband Technician will perform installation, maintenance, and repair of fiber optic cables and service drops, installation, maintenance and repair of customer access equipment, as well as splicing and testing fiber optic cables.  Operating in a safe and proper manner as set forth in company policy and without constant direct supervision. This role also includes general upkeep of village property and equipment, ensuring reliable internet service delivery to customers. 

• Install and terminate fiber optic cables, including aerial service drops. 

• Respond to service orders and trouble tickets for new installations, troubles, upgrades, removals or changes to customer’s residential or commercial broadband services. 

• Install ONT’s, fiber jacks, fiber jumpers, terminals, pedestals, splitters, protectors, modems/routers and other hardware and equipment associated with providing fiber broadband services. 

• Perform splicing and testing of fiber optic cables. 

• Diagnose and resolve connectivity issues in the field, utilizing test equipment and meters such as; OTDR’s, light source and power meter, Wi-Fi signal testers, etc. 

• Perform regular inspections and maintenance of aerial fiber infrastructure. 

• Maintain splicing equipment and tools. 

• Document splicing activities and updates to system maps. 

• Conduct general property upkeep, including shoveling snow, weed whacking, and cleaning. 

• Perform routine office maintenance and/or repairs on equipment (such as; battery plants and generators, alarms, air filters and general fluid levels) and follow procedures for maintaining site logs and records. 

• Perform safety inspections to ensure compliance with standards. 

• Ensure company inventory is maintained and reported for items utilized by technicians. 

• Operate and maintain 4-wheelers and snowmobiles. 

• Climb wooden poles to install and maintain aerial fiber connections. 

• Respond to requests for locates of underground fiber optic cables and mark cable routes. 

• Work closely with customers to ensure quality service and support. 

• Use company computer programs as required. 

• Adhere to safety standards and industry best practices. 

• Perform all other duties and responsibilities as assigned. 

• Must be able and willing to work on call during nights, weekends, and holidays. 

• Must be able to perform other duties as assigned. 

Knowledge, Abilities and Skills for Success 

• Effectively communicate in a positive and professional manner through written and verbal communications in all interactions with customers/public, fellow employees, and vendors. 

• Ability to work as a team member and exert initiative to work independently to reach a goal. 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

• Ability to write routine reports and correspondence.  

• Ability to define problems, collect data, establish facts, and draw valid conclusions.  

• Ability to use various hand tools, test equipment, and operate heavy equipment for installation and maintenance of underground & aerial infrastructure. 

• Knowledge of and the ability to comply with CPNI regulations and procedures. 

• Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player. 

• Proficient computer skills and the ability to adapt and learn as programs and processes change. 

High school diploma or equivalent. 

Experience with fiber optic installation, splicing, and troubleshooting preferred. 

Familiarity with aerial cable installation and safety protocols preferred. 

Ability to operate and maintain specialized equipment, including 4-wheelers and snowmobiles. 

A valid driver’s license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy preferred. 

Strong customer service and communication skills. 

Working Conditions and Physical Requirements  

Weather: Indoors/Outdoors – this position requires both work in environmentally controlled environments as well as outdoors in all manner of weather. While performing the duties of this job, the employee is occasionally exposed to severe weather conditions. 

Noise level: The noise level in the work environment is usually moderate. 

Description of environment: Small office spaces with standard office environment, equipment rooms with higher levels of noise and potential exposure to moving mechanical parts; high, precarious places; and risk of electrical shock, customer homes and businesses, and outdoors with exposure to heat; cold; darkness; wildlife; and working from heights. 

Physical requirements: Employee is required to frequently lift and/or move up to 50 lbs. and occasionally lift and/or move up to 100 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift, climb ladders and poles and work from heights. 

Travel: Yes. Must be willing and able to travel, as required, to job sites which may include the use of small planes, boats, 4-wheelers and snowmobiles.