The Shareholder Relations Manager reports to and directly supports the Sr. Director of Shareholder Relations in the coordination, communication, and delivery of shareholder-focused programs, outreach initiatives, and operational support services. This position serves as a key liaison between Shareholder Relations, Corporate Communications, regional stakeholders, and community partners to ensure consistent messaging, effective outreach coordination, and successful implementation of shareholder engagement initiatives.

This role provides day-to-day operational and administrative support and guidance to the Shareholder Relations Coordinators and assists with the coordination of projects, communications efforts, and regional outreach activities that promote shareholder awareness, engagement, development opportunities, and employment initiatives. The position works collaboratively across departments to support communication strategies and help distribute messaging and information throughout the region and shareholder population.

The Shareholder Relations Manager may serve as a departmental resource and operational backup in the absence of the Sr. Director of Shareholder Relations and will regularly collaborate with the VP of Communications on shareholder messaging, communications initiatives, outreach priorities, and engagement strategies.

Shareholder Outreach & Engagement

• Coordinate shareholder outreach activities, regional engagement efforts, and community meetings.
• Assist in developing and distributing regional shareholder communications, outreach materials, and informational messaging.
• Support initiatives focused on increasing shareholder engagement, awareness, participation, and employment opportunities.
• Build and maintain positive working relationships with shareholders, village leadership, community organizations, and business partners.
• Assist with planning and coordination of shareholder events, presentations, and outreach campaigns throughout the region.

Communications & Messaging Support

• Work closely with the Communications Department to support and execute communication strategies and messaging initiatives.
• Help ensure messaging and communications are reaching the intended audiences across regional communities.
• Provide input and support to the Communications team for presentations, reports, newsletters, outreach materials, and informational content.
• Develop and support shareholder relations with presentations and reports.
• Coordinate communication efforts related to shareholder opportunities, events, programs, and initiatives.
• Support communication tracking, timelines, and follow-up activities for outreach campaigns and projects.

Operational & Administrative Support

• Provide day-to-day operational support and coordination for Shareholder Relations activities and initiatives.
• Assist with tracking departmental projects, outreach efforts, shareholder engagement activities, and operational priorities.
• Coordinate schedules, meetings, travel arrangements, and logistics related to regional outreach and departmental initiatives.
• Support continuity of operations and assist with departmental needs in the absence of leadership.
• Help maintain organized records, files, reports, and departmental documentation.

Project Coordination

• Coordinate and assist with special projects assigned by Shareholder Relations leadership, Communications, or executive leadership.
• Track project timelines, deliverables, communication efforts, and implementation activities.
• Work collaboratively across departments to support outreach initiatives and shareholder engagement efforts.
• Assist with identifying opportunities to improve operational efficiency, communication flow, and outreach effectiveness.

Community & Regional Coordination

• Support coordination of meetings, visits, and outreach activities within regional communities.
• Serve as a resource to regional stakeholders and assist with addressing shareholder questions or concerns as appropriate.
• Coordinate with internal departments and external organizations to support shareholder-focused initiatives and community engagement efforts.
• Assist with maintaining strong partnerships and positive relationships throughout the region.
• Provide support to Communications Team for in-region Informals and travel to villages as part of specific communication initiatives.
• Take photos and capture specific events or activities in-region for communication content and promotions.
• Travels as needed to attend annual, regional, and informal shareholder meetings and events to support, coordinate, facilitate, and participate in outreach and engagement activities on behalf of the department.
• Performs other related duties, projects, and responsibilities as assigned and qualified to perform in support of departmental and organizational objectives.
• This position does not have direct supervisory responsibilities but may provide day-to-day guidance, coordination, and operational support to team members and assist with project leadership and departmental initiatives.
• Other duties may be assigned as needed and qualified for.

• Two years of post-secondary education preferred and five years of prior work experience in communications, outreach coordination, operations support, shareholder relations, public relations, administration, or a related field; or an equivalent combination of education and experience.
• Minimum of two (2) years of experience leading projects, coordinating cross-functional initiatives, or supervising and guiding employees or team.
• Experience coordinating projects, outreach initiatives, communications efforts, or operational activities.
• Strong organizational, administrative, and communication skills.
• Ability to organize, evaluate, and present information both orally and in writing to a broad variety of audiences.
• Ability to work collaboratively across departments and maintain positive professional relationships with shareholders, leadership, and community partners.
• Intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Ability to maintain professionalism and confidentiality while working with sensitive information.
• Ability to regularly travel using various modes of rural transportation, at least 25% of the time.
• Requires a valid Driver’s License and an acceptable driving record to be eligible under NANA’s vehicle insurance policy.
• Travel a minimum of 25% of the time.

Skills and Abilities

BACKGROUND AND SKILL RANKING LEVELS

• Language skills are sufficient to:
  • Read and interpret documents such as policies, procedures, reports, and correspondence.
  • Write reports, correspondence, outreach materials, and communications clearly and effectively.
  • Speak effectively before groups of shareholders, community members, employees, and organizational partners.
• Reasoning abilities sufficient to:
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to manage problems involving multiple variables and shifting priorities in a professional manner.
  • Math skills are sufficient to calculate figures and amounts such as percentages, budgets, tracking metrics, and reporting data.

The position requires reading, detailed work, problem solving, interactions with other companies including other NANA companies, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, will require the employee in the position to manage multiple concurrent tasks, and handle constant interruptions.

Working Conditions and Physical Requirements

Weather: Indoors: environmentally controlled; requires most or all work to be done inside unless traveling to businesses, environments will vary depending on industry. 

Noise level: Moderate

Description of environment: Standard office environment

Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift. Must be able to travel and work in non-urban areas. Incumbent must be able to work in less than ideal offices, facilities, or situations.

Travel: Must be able to travel up to 25% of the time within the NANA Region and to other locations as needed. Work to be done in both urban and non-urban areas using many different means of transportation. 

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.